High Intensity Caseworker
Job Reference: HIC0825
Responsible to: Head of Service for Complex Lives
Salary: £27,103 FTE / £21,975 pro rata
Hours: 30 per week (0.8 FTE)
Contract: Fixed term until 31st March 2026 (with potential to extend subject to funding)
Location: CoLab Exeter
DBS required: Enhanced
Project Summary
High intensity is the effort we put into people. By concentrating on people and what they want, results follow.
The overall aim of this project is to work alongside those people who are the highest users of the emergency department in Exeter to enable them to address some of the issues that have led to that use. We aim to break the cycle of repeated presentation and help individuals to achieve a resolution which is meaningful to them. The successful applicant will listen to the individual and bring together key practitioners to ensure they are all working collaboratively for the interest of the individual. The project is a partnership between Encompass Southwest and CoLab and will be hosted by CoLab through the innovative One Mental Health Team project.
Read about the impact CoLab is having in the lives of those with the most complex needs in Exeter here.
Role Summary & Key Responsibilities
We are seeking to appoint an individual who can demonstrate a person-centred approach towards individuals who we serve, many of whom who have complex and challenging lives. This is an exciting opportunity to be part of a team aimed at reducing inequalities and promoting inclusion to some of the highest need clients within our community. More than that, High Intensity User work is proving to be some of the most impactful around the country, and this role brings the opportunity to see this service embed, develop, and flourish within Exeter.
The successful applicant will work in partnership with CoLab and the services based there, as well as other public and VCSE service partners, to deliver a holistic social prescribing service to clients, understanding the person, individual circumstances and life experiences supporting them to meet their goals enabling them to live the life they want.
For further detail of the role, please refer to the job description.
Employee Benefits at CoLab
At CoLab, we value our team and offer a range of benefits, including:
Employee Assistance Programme - 24/7 support for your wellbeing.
Pension Scheme - Helping you plan for the future
Annual Leave - 27 days per year, plus bank holidays (pro-rata for part-time). Increases after five years of continuous service.
Birthday Celebration Day – Enjoy an extra day off for your birthday!
Volunteering Days – Two paid days per year to volunteer with a registered organisation of your choice.
Blue Light Card – Access to exclusive discounts and offers.
Learning & Development – Training opportunities through our in-house learning platform to develop your skills and career.
CoLab Hub Breakfast Mornings – A chance to connect and catch up with colleagues over breakfast.
Inclusive Recruitment
CoLab welcomes applications from people with convictions or lived experience of the criminal justice system.
How to Apply:
CoLab Exeter is committed to promoting a positive approach to equality, diversity and inclusion, and values the benefits of employing a diverse range of talented people.
Application Deadline: Sunday 14th September 2025
Interviews: Tuesday 23rd September 2025